Concert FAQ's
Q. I have a question not addressed in this FAQ, how do I reach someone to get an answer?
A. You can call us during our business hours (Monday-Friday 9am-5pm) at 330-869-9800. Or, you can email us your question at This email address is being protected from spambots. You need JavaScript enabled to view it..
Ticket Purchase FAQ's
Q. Do I need a PayPal account to purchase tickets?
A. No, Visa, MasterCard and Discover are accepted. When checking out, hit the "Check Out" button instead of the "Check out with PayPal" button, then select the "Don't have a PayPal account?; follow the prompts to complete your purchase.
Q. Is there a limit to how many tickets I can purchase?
A. The ticket limit is predetermined on a concert by concert basis. If there is a limit, it will be listed on the concert info page. If you place an order that exceeds that limit, we have the right to cancel your entire order and sell your tickets to someone else.
Q. How do I get my tickets after I purchase them?
A. Once you place your order, we will mail the tickets to the address that matches your credit card within 10-14 days via USPS (United States Postal Service).
Q. I did not receive an email confirmation after my purchase.
A. Paypal always sends an email after your purchase goes through to the email address you provided. Please check your spam and junk mail boxes. If you need further help, email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. (You can not print tickets from our system.)
Q. When I ordered my tickets online the message said it would take 10-14 business days to receive my tickets. The concert is this Saturday and less than 10-14 business days away. How will I get my tickets?
A. We will ship your tickets to the address you provided through PayPal up to 7 days before the concert. We cut off the shipping one week before the concert. If you purchase your tickets after the cutoff date and time, your ticket(s) will be held at will call (at the venue door). Check the event info page of our website for cutoff date and time.
Q. I recently bought tickets to a concert, my PayPal shipping address is wrong, and what should I do?
A. Send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Please give your name, old address, new shipping address, confirmation/receipt number. We will respond to you to confirm we got it and will change the address.
Q. My tickets have not arrived in the mail, where are they?
A. Tickets are mailed to the shipping address you provided in PayPal within 10-14 BUSINESS days. If they have not arrived in 14 BUSINESS days please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..
Night of the Show FAQ's
Q. What do I need to get into the concert?
A. You must have a valid driver’s license & your concert ticket(s).
Q. Can I reserve a seat for the concert?
A. Our tickets are general admission, with limited seating (approx. 300 seats) filled on a first come, first serve basis.
Q. I purchased VIP tickets, what does that get me?
A. You can enter the venue before the general admission ticket holders. You also get to meet all of the artists together before the show.
Q. What happens at the Meet & Greet?
A. Someone from the radio station will take your photo with all of the artists together. No individual photos.
Q. Will the artist(s) sign autographs at the VIP Meet & Greet?
A. Most artists will sign one item per person unless otherwise determined by their management.